bdtk1 Privacy Policy – How We Handle Your Personal Data

1. Introduction

bdtk1 operates an online sports betting and casino platform accessible to adult members in Bangladesh and other permitted regions. When you use the bdtk1 platform — whether to register an account, place a bet, access live casino games, or contact our support team — we collect certain personal information about you.

This Privacy Policy describes what data we collect, why we collect it, how it is used, and how long it is kept. It also explains the rights you have as a member and how to exercise them. This policy applies to all members and visitors of the bdtk1 website and mobile application.

By using the bdtk1 platform, you acknowledge that you have read this policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, you should not use the platform.

2. Data We Collect

bdtk1 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the site, and in some cases from third-party verification services. The main categories of data we collect are described below.

3. How We Use Your Data

bdtk1 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your member account, verify your identity and age, and manage your account settings and preferences.
• Service delivery: To process bets, settle markets, handle deposits and withdrawals, and provide access to all platform features.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and misuse of the platform.
• Regulatory compliance: To meet obligations related to age verification, anti-money laundering checks, and other applicable requirements.
• Responsible gaming: To monitor betting patterns that may indicate problematic behaviour and to support members who use responsible gaming tools such as deposit limits or self-exclusion.
• Customer support: To respond to enquiries, resolve disputes, and communicate with members about their accounts.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and content of the bdtk1 platform.
• Service communications: To send transactional messages such as account confirmations, security alerts, and policy updates.

bdtk1 does not use your personal data to send unsolicited marketing communications without your consent. Where you have opted in to receive promotional communications, you may withdraw that consent at any time through your account settings.

4. Legal Basis for Processing

bdtk1 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have registered for, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering obligations, and financial record-keeping.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as for optional marketing communications. You may withdraw consent at any time.

5. Data Sharing

bdtk1 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Service providers: Third-party companies that assist with identity verification, payment processing, fraud detection, and platform infrastructure. These providers are contractually required to handle your data securely and only for the purposes we specify.
• Legal and regulatory requirements: Where we are required by law or a competent authority to disclose personal data, we will do so in accordance with applicable legal obligations.
• Business transfers: In the event of a merger, acquisition, or transfer of business assets, member data may be transferred as part of that transaction. Members would be notified of any such change.

Any third party that receives data from bdtk1 is required to maintain appropriate security standards and to use the data only for the purposes for which it was shared.

6. Data Retention

bdtk1 retains personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. The specific retention period depends on the type of data and the purpose for which it was collected.

Transaction records and identity verification documents are typically retained for a minimum period following account closure to meet financial record-keeping requirements. After the applicable retention period has passed, data is securely deleted or anonymised.

If you request account closure, your data will be retained for the minimum period required by law before being deleted. You will not be able to reactivate a closed account after deletion has been completed.

7. Cookies and Tracking

The bdtk1 website uses cookies and similar tracking technologies to support platform functionality, maintain your session when you are logged in, and collect usage data for platform improvement purposes.

Essential cookies are required for the platform to function correctly and cannot be disabled. These include session cookies that keep you logged in during your visit. Non-essential cookies, such as those used for analytics, are only placed with your consent where required.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the bdtk1 platform. For more information on the specific cookies used, please refer to the cookie notice displayed when you first visit the site.

8. Account Security

bdtk1 takes the security of your personal data seriously. We use industry-standard technical and organisational measures to protect data against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews.

You are responsible for keeping your account credentials secure. Do not share your password with anyone, and use a strong, unique password for your bdtk1 account. If you believe your account has been accessed without your authorisation, contact us immediately at [email protected].

bdtk1 will never ask you to share your password via email or any other communication channel. Any message requesting your password should be treated as fraudulent.

9. Your Rights

As a member of bdtk1, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that inaccurate or incomplete data be corrected. Some data can be updated directly through your account settings.
• Deletion: You may request that your personal data be deleted, subject to our legal retention obligations. Deletion requests are typically processed following account closure.
• Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being reviewed.
• Objection: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact bdtk1 at [email protected] with your request and your registered account details. We will respond within a reasonable timeframe. Some requests may require identity verification before they can be processed.

10. Minors and Age Verification

The bdtk1 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a required step in the registration process, and bdtk1 reserves the right to request supporting documentation at any time.

If we become aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on the platform, please contact us at [email protected] so we can investigate and take appropriate action.

11. Responsible Gaming and Data

bdtk1 uses account activity data as part of its responsible gaming programme. This includes monitoring betting patterns and session behaviour to identify members who may benefit from support or intervention. Where such patterns are identified, bdtk1 may contact the member with information about responsible gaming tools available on the platform.

Members who use responsible gaming tools such as deposit limits, session reminders, or self-exclusion have their preferences stored securely and applied immediately. Data related to self-exclusion is retained for the duration of the exclusion period and for a reasonable time afterwards to prevent circumvention.

For more information about the responsible gaming tools available on bdtk1, please visit the Responsible Gaming page.

12. Policy Updates

bdtk1 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised date at the top.

We encourage you to review this page periodically. Continued use of the bdtk1 platform after a policy update constitutes acceptance of the revised terms. Where a change is material, we may notify registered members by email or through an in-platform notice.

13. Contact

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please contact the bdtk1 team by email at [email protected]. Please include your registered account details so we can locate your records and respond efficiently.

For questions about account access or platform use, you may also visit our FAQ page, which covers common queries from members in Bangladesh.